Beyond The Call synopsis
Why do some team members go one step further while others don't - and how to benefit more from everyone Business leaders know that some of their team members go forward and pass while others go through the minimum. The question on everyone’s lips is how to turn every member of your organization into a better performance.
Beyond the Call uses case studies, real-world stories of real managers, and groundbreaking research from Stern School of Business at New York University to answer important performance questions and provide real solutions to building high-performance organizations and teams. This book will show you how to convince every member of your team to do more, leaving behind a state of excellence in excellence.
“Beyond the call addresses a topic that goes to the core of what makes organizations successful in the 21st century ... This book provides a useful framework to help managers understand more about discretionary effort.
Jonathan Emms, Head of Primary Care, Country Lead, Pfizer UK
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