Effective communication with patients remains a very difficult area for nurses, doctors, and infant doctors, in fact, all health care workers. It is a skill that is now routinely taught in nursing and healthcare courses, at the level of students and practitioners, and has even entered the medical curriculum! Health employers now realize that if their staff can not communicate effectively, it is costly in terms of non-compliance, misdiagnosis, etc.

Patients are now expected to explain their options clearly and clearly. This short and readable book is a practical guide to communication skills.

The case study approach is used to illustrate good communication. Does not provide a theoretical basis, but the new second edition contains more reading than the previous edition of the most academically minded reader..