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Stop Putting Prisoners on the Frontline and Calling it Customer Service (Epub & Pdf)

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Stop Putting Prisoners on the Frontline and Calling it Customer Service by Michael Brown Details

This attractive offer takes the public on a journey where they are challenged to follow the new customer service message from Michael Brown to deal with the employee as the…

Stop Putting Prisoners on the Frontline and Calling it Customer Service synopsis

This attractive offer takes the public on a journey where they are challenged to follow the new customer service message from Michael Brown to deal with the employee as the number one, and the customer in second place, in order to get customers for life. Brown's proven strategies, front-line experiences, and real-life stories show how customer service has turned into an incompetent and hard-working front-line employee.

Tested and proven solutions are shared, making the audience excited and able to change the face of the customer service experience to ensure they are world-class. This is a live recording of an online seminar.

Approximate run time: 63 minutes.



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