Get Stop Putting Prisoners on the Frontline and Calling it Customer Service Book
This attractive offer takes the public on a journey where they are challenged to follow the new customer service message…
Get Fresh Customer Service Book
It runs counter to everything that has been taught in the business school and many books that I have read,…
Get Employee Management and Customer Service in the Retail Industry Book
"Employee Management and Customer Service in the Retail Industry", by Gary Hill and Chris Thomas, are trying to combine psychology…
Get Do the Right Thing Book
People matter more. Everyone knows this. But most companies prefer to cut costs, reduce staff, replace well-paid employees through low-paid…
Get Effective Complaint Management Book
All institutions fail their clients at some point - this is inevitable. What separates service leaders from the rest is…