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Cover Stop Putting Prisoners on the Frontline and Calling it Customer Service

Get Stop Putting Prisoners on the Frontline and Calling it Customer Service Book

This attractive offer takes the public on a journey where they are challenged to follow the new customer service message…
Cover Fresh Customer Service: Treat the Employee as #1 and the Customer as #2 and You Will Get Customers for Life

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It runs counter to everything that has been taught in the business school and many books that I have read,…
Cover Employee Management and Customer Service in the Retail Industry

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"Employee Management and Customer Service in the Retail Industry", by Gary Hill and Chris Thomas, are trying to combine psychology…
Cover Do the Right Thing: How Dedicated Employees Create Loyal Customers and Large Profits  (Paperback)

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People matter more. Everyone knows this. But most companies prefer to cut costs, reduce staff, replace well-paid employees through low-paid…
Cover Effective Complaint Management

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All institutions fail their clients at some point - this is inevitable. What separates service leaders from the rest is…
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